As part of our duty of care to our wholesale customers we pride ourselves on our complimentary barista training.

Developing a reputation for employing good baristas goes a long way in establishing yourself as a business that takes coffee seriously, and comprehensive training marks the start of garnering that reputation.

Our complementary wholesale training is a key foundation in the relationships we look to nurture with our wholesale partners, and provides our customers with a platform to show a keen eye and appreciation for great coffee to the public. These sessions look to enrich your staff’s understanding of their role as baristas, and bring that awareness of the cafe-roastery relationship into focus, contributing to their ability to share that knowledge and passion for coffee with your clientele.

We offer an entitlement to a two-hour training session every six months to all our wholesale customers, and are always happy to offer quick feedback and pointers during our regular, in-person deliveries. And more than that, we’re always happy to host your team up at the roastery: give them a flavour of where their coffee comes from, and have them leave with something tangible to draw from when facing customer queries about what coffee’s all about.

Sessions can cover the following:
• The foundational theory behind espresso coffee
• The key principles and technique of pulling great, consistent shots
• The assortment of drinks you’ll be offering as a cafe
• Pointers on delivering effective and efficient customer service when behind the counter.
• The theory and practice of steaming well-textured milk
• Latte art
• Proper and appropriate machine maintenance and cleaning
• Grinder management, and espresso dialling-in.

Sessions are designed to be flexible and approachable, adaptable to baristas both experienced and completely new to the trade. We can adapt sessions to your needs as cafe and team, and ultimately offer our programme as a guideline; we’re not there to dictate how you do your coffee, we’re there to offer a perspective and a guideline and to help you display your identity and passion as a cafe through your output behind the machine.

Espresso can do so much for your business, and through our complimentary training we look to help you get the most out of it.

For any wholesale training enquiries, contact our Training Coordinator, Toby, through toby@woodenhillcoffee.co.uk

We offer the following Trade Trainings??

Machine Workshop

(£60 for 2, £80 for 3+, 1 Hour, Sun-Fri 9am-3pm)

These workshops allow you to bring up your machine (and grinder) from home to our roastery and go through the usual pampering we give to our commercial customer’s machines to get them dialled in to pull great espresso. They’re also focused on breaking down all the skills you need to get the most out of your setup: dialling in grind size, pulling espresso, texturing milk, and pouring great coffees!